DOCKYARD PORT OF PORTSMOUTH

PORT MARINE SAFETY CODE ANNUAL REPORT 2007

Commander S O Hopper Royal Navy, Queen’s Harbour Master Portsmouth

Forward

The Dockyard Port of Portsmouth continues to thrive. This fact, coupled with the positive outcome of the Naval Base Review for the Naval Base points to a positive future for the unique mix of users that Portsmouth supports. Royal Naval activity continued with both HMS ILLUSTRIOUS and HMS ARK ROYAL back operating from their base port along with the dozens of Destroyers, Frigates and smaller warships that call Portsmouth home. The future is exciting with new destroyers and the new large aircraft carriers in the forward programme. Leisure and event activity remains at a high level. That this busy, rich, and complex tapestry of maritime activity goes on with so few incidents, problems or accidents is testament to the sterling efforts of my staff and the many other players within the Port and every ones’ continued efforts to be involved in a safe, vibrant and forward looking Port that always strives to employ best practice. This Port Marine Safety Code annual report demonstrates that drive to deliver best practice and the evidence that it is being achieved, but we must all continue to look forward and avoid complacency whilst ensuring that the tiny minority that behave in an unsafe or selfish manner are educated to ensure a safer future for all.

I commend this report to you.

Steve Hopper

Headlines

WEBSITEwww.qhmportsmouth.com has recently been updated.  Mariners can obtain all current Local Notice to Mariners (LNTM) as well as reading the latest news and indeed the full Safety Management System. The website also contains a report form which allows mariners to report a Navigational incident on-line. QHM Website distributes information electronically to 2894 subscribers with 24,000 hits since the new website went live in December 2007.
HMS ILLUSTRIOUS returned home to Portsmouth after taking a leading role in war
games off the coast of America in a combined forces exercise with the US Navy. The annual exercise named ‘Bold Step’ has been recorded as the largest ever embarkation of US fighter planes on a RN warship, and involved a range of exercises from foreign aircraft handling to mock anti-piracy, and anti smuggling operations. The fleet flagship also participated in a multinational NATO training exercise in the Adriatic Sea representing the UK with HMS York and RFA ship Fort George alongside warships from America, France, Italy, Spain, Romania, Turkey and Greece.

Contents

  • The Report
  • ANNEX A - Annual Report Targets
  • ANNEX B - Report by Designated Person

The Report

BACKGROUND

DETR Ports Division published the Port Marine Safety Code (PMSC) in March 2000. The aim of the code was to establish an agreed national standard for port marine safety and a measure by which harbour authorities can be held accountable for their legal powers and duties to run their harbours safely.

SAFETY MANAGEMENT SYSTEM

The application of the Safety Management System (SMS) is the responsibility of the Queen’s Harbour Master as the Duty Holder and under the review of the Designated Person. The SMS is regarded as a living document and is used as a tool actively driven by QHM and his staff. The purpose of the SMS is to improve the level of safety for everyone using the waters that constitute the area of jurisdiction for the Dockyard Port of Portsmouth.

AIM

The aim of this document is to direct and describe how the Queen’s Harbour Master demonstrates compliance with the Port Marine Safety Code for the Year 1st January – 31st December 2007.

MANAGED CHANGE

Ship Protection Boom

Following its initial conception and subsequent harbour trials, the Ship Protection Boom (SPB) has been operationally deployed on two separate occasions (August / December 2007) on both occasions the SPB was a success and gave full protection to both in service carriers (LNTM 38/07)

No Man’s Land Fort

No Man’s Land Fort light was reported as being extinguished on the 16th November 2007. All access ladders / boat landing stages to the Fort have been declared as unsafe. NAV WARN 60/07 issued December 2007 refers.

OPERATIONAL SUMMARY

Incidents within the Dockyard Port of Portsmouth in 2007 were as follows:
  • 35 Reportable Incidents
    • 3 Mechanical Failures
    • 2 Berthing
    • 4 Close Quarters
    • 5 Dangerous occurrences
    • 7 Wash
    • 4 Collisions
    • 3 Sinking
    • 2 Fires
    • 1 Ranging
    • 4 Impacts

All incidents were investigated in compliance with the Port Marine Safety Code. Recommendations and conclusions were forwarded to the Mariner concerned, and where applicable to the Maritime Coastguard Agency.

BUOYAGE – The Winner buoy situated in the Solent was removed from station for routine maintenance in early November 2007 (NAV WARN 58/07); maintenance was quickly completed to the Winner buoy which was back on station 36 hours later.
In August, South East Ryde Middle Buoy is believed to have suffered damage from an unknown source which resulted in its light becoming unreliable. Various LNTM`s issued with the latest being issued 30 December 2007 (NAV WARN 68/07). The complete light unit was replaced on 22 January 2008.
Following a request from Wootton Creek Fairway Association and subsequent discussion it was decided by QHM to replace Wootton Creek Port & STBD channel entry buoys and all associated mooring chain. This task was conducted in conjunction with routine maintenance within Wootton Creek. Both buoys and mooring chain was replaced on the 25 October 2007. Furthermore and in addition to the initial request the opportunity to move the STBD hand buoy seven metres to the south was also taken.
North East Ryde Middle Buoy was routinely replaced in its entirety 22 January 2008
DEFRA – A wide variety of issues including planning applications, moorings, dredging and especially fishing matters is on going with DEFRA. A Local Notice to Mariners regarding fishing practice and activities within the Dockyard Port of Portsmouth (DPP) was issued in early 2005. Following various discussions and in consultation with the local Fisheries officer, a formal re-assessment regarding the current and future Fishing Practice within the DPP was conducted. Details of current Fishing Restriction /Regulations within the DPP is contained within LNTM`s 41/05 (Fishing Restriction to prevent obstruction to safe Navigation within the DPP), 32/06 (Regulations concerning fishing within the DPP) and 55/06 (Oyster dredging in Portsmouth Harbour)
PANAR – (Ports Aids to Navigation Availability Reports) A total of 3 incidents were recorded where lights have either been unlit or irregular during the previous 12 months. Quarterly returns were made to Trinity House Light Service (THLS) who maintain the countrywide database. All main entry and exit lights were checked bi-weekly by a designated vessel. A full inspection was carried out by a Trinity House Inspector in April and was assessed as satisfactory. Next set of programmed rounds for Trinity House is 8 April 2008
NAVIGATION: DANGERS AND HAZARDOUS OCCURRENCES – Within this period 38 (18 fewer than in 2006) Local Notices to Mariners were issued to promulgate General Directions or inform Mariners of unusual activity. Urgent navigational information was promulgated by the NAVWARN System and 45 were issued in 2007 (4
more than in 2006).
HARBOUR ROUNDS – As in the previous years regular three monthly checks of the Harbour navigational marks were routinely conducted. All areas within the harbour were visited, thus ensuring a visible inspection of all assets, whether MOD sponsored or not.
HYDROGRAPHIC SURVEY – Following the 2006 Harbour Survey, Westminster Dredging Company successfully and routinely completed a programme of ploughing / dredging of the Tidal basin, an opportunity was also taken at that time to re-survey some areas. On analysis it was seen that further additional ploughing / dredging is required in 2008. (LNTM 02/08)
MOORINGS – An annual mooring survey was conducted and as of 31 December 2007 there were 4216 pleasure craft residing within the Harbour. A further figure of 2990 craft was recorded as visitors to the DPP during 2007.
PILOTAGE – This year there were 1142 Acts of Pilotage undertaken by the Admiralty Pilots at Portsmouth.
QHM HARBOUR PATROL - Manned by the MOD Guard Service the QHP Patrol are the eyes and ears off QHM while on the water. They attended and assisted over 50 vessels a week during the summer period ranging from, keeping the channel clear of obstructions, and assisting yachts with engine failures, to advising crews on the Dockyard Port of Portsmouth Order Regulations.
VOLUNTEER HARBOUR PATROL - The QHM VHP, established in 2004 as a registered charity with the Lord Lieutenant of Hampshire as Patron, continued its good work in 2007. Its aim is to assist and support the leisure users of the Dockyard Port of Portsmouth. With over 4000 leisure craft berthed in the harbour and many more than that use the 50 square miles of the Port water area annually, this is an important asset to the Port. The 40+ experienced volunteers range from retired big-ship masters to leisure sailors with more modest craft but all are safety boat, sailing, first aid and radios trained, and give up their evenings and weekends in the summer months to this very useful and essential task.
The Personal watercraft section continued to grow with two craft on loan from Yamaha UK.
The VHP had another busy year in 2007 helping the many leisure users of the Port whilst also assisting with the marshalling of some large events. As a registered charity, and a unique combination of the resources of the leisure, commercial and military users of the Port, the VHP nonetheless depends for its success entirely on the generosity of sponsors and the goodwill of the leisure users.
PWC LICENCES (Jet-ski) – The ever growing popularity of Jet-Skiing in the Solent resulted in 118 licences being issued during 2007. Since conception a total of 276 licences have been issued. All new licences are issued with relevant LNTM`s including revised regulations and positions of official PWC areas off Eastney and the IOW. LNTM 20/07 refers which is believed to be a major contributory factor to an incident free year. Two items of information required for the issue of a QHM licence are; valid marine insurance and a relevant Data Tag number, those unable to provide this information are, until the information can be freely given, refused a QHM licence. To date, there have been three refusals.

LOCAL EVENTS

Yet again, a very diverse collection of noteworthy military and non-military events have been successfully planned, risk assessed and subsequently conducted within the Dockyard Port of Portsmouth during 2007. In addition to the hundreds of events that took place, the following are worthy of note:

17 Cross-Solent swims which included:

  • A swimmer Charity swim to the IOW Festival
  • A 14 swimmer Cross Solent relay Charity swim
  • 2 ‘Round the Island’ swims
  • 2 Amateur Swimming Association championships
  • Southsea Pier to Pier swimming race
The ‘Round the Island’ International Powerboat Race
2 Royal Naval Reserve/Combined Cadet Force Sailing Regattas
Skandia Cowes Week
Solent Skiers ‘Round the Island’ Jet ski Charity Cruise
A Water Skiing competition
A Zap Cat National Championship
The Thundercat National Championship
The 28th Ariane’s Cup – 83 Yachts with 700 international Sailors
Southsea Rowing Regatta
The JP Morgan Round the Island sailing race (1700 yachts)
Gunwharf Quay’s fireworks display
15 Kayak events
The ‘Wight Air’ Festival

NAVAL ACTIVITY

ROUTE SURVEY – In January/February 2007 a group of 5 Mine Countermeasures Vessels conducted Route Survey operations in Portsmouth Harbour and Approaches.
EXERCISE GREY HERON 07 – A large scale Amphibious Exercise was conducted off Browndown in late September/early October involving 5 large Warships and RFAs and a number of smaller Landing Craft.
FOREIGN VISITORS – Portsmouth Naval Base hosted a number of Foreign Warships during 2007. As well as the usual visits from our nearest neighbours; France, Holland, Germany and Spain there were Warship Visits from much further afield including the United States, South Africa and most memorably the People’s Republic of China.
HMS CLYDE DEPARTURE – After successful Sea Trials and an intensive training period, HMS CLYDE, the first RN Warship to be built in Portsmouth for 40 years, was commissioned into service and in mid August 2007 she set sail for the Falkland Islands where she will remain for the foreseeable future as the Islands’ permanent Guardship

OIL POLLUTION CONTROL

A review of the Oil Pollution Preparedness Response & Co-operation plan was conducted and approved by the Maritime Coastguard Agency 22 March 2007. The Oil Pollution Plan is now valid until March 2012.

During this reporting period 31 oil spills were reported of which only 8 required minor clean up operations. All spills were in the harbour and were dealt with using internal equipment.

In compliance with the Merchant Shipping Oil Pollution and Preparedness, Responsibility and Co-operation Convention (OPRC) Regulation 1998 the Queen’s Harbour Master carried out a Tier One oil spill booming exercise on 01 October 2007. A 100mtr oil pollution boom was deployed at Portsmouth Commercial Port (4 Berth) and later recovered using the Tier One contractor.

PERSONNEL/TRAINING

Pilots and Port Control Assistants continued with professional training at the South Shields Maritime College and at Oil Spill Response Limited.

ANNEX A – ANNUAL REPORT TARGETS1

SerialDescriptionTargetFormal method of Recording for Safety Management SystemPeriod of in-year Monitoring/MeasuringMethod of Reporting
4.3ACCOUNTABILITY
4.3.1Reporting periodAnnual1 Jan 07 – 31 Dec 07AnnualAnnual NBC/DPF
4.3.2Report publicationBy31 March 08AnnualAnnual NBC/DPF
4.3.3Vessel Recording (commercial & military)Annual34,397QuarterlyAnnual NBC/DPF
4.3.4Vessel Recording (ferries)Annual50,881QuarterlyAnnual NBC/DPF
4.3.5No. Of leisure berths/moorings in DPPAnnual5135AnnualAnnual NBC/DPF
4.3.6Marine incidentsAnnual35AnnualAnnual NBC/DPF
4.3.7Notices to MarinersAnnual56AnnualAnnual NBC/DPF
4.3.8ConsultationsAnnualN/AAnnualAnnual NBC/DPF
4.3.9Staff DevelopmentAnnualOngoing Reviewed March 07AnnualAnnual NBC/DPF
4.3.10PilotageAnnual1142 moves in totalQuarterlyAnnual NBC/DPF
4.3.11VTS Radar CoverageAnnual84%QuarterlyAnnual NBC/DPF
4.3.12VTS VHF CoverageAnnual100%QuarterlyAnnual NBC/DPF
4.3.13Hydrographic SurveysAnnualFeb 07AnnualAnnual NBC/DPF
4.3.14Physical inspections of Navigational marksQuarterlyJan, April, July, OctAnnualAnnual NBC/DPF
4.4ENVIRONMENTAL/EMERGENCY PLANNING
4.4.1SOLFIRE
PLAN - Review of planAnnualJan 06AnnualAnnual NBC/DPF
PLAN - Revision to planAnnualRevision 2 Feb 06AnnualAnnual NBC/DPF
PLAN - Resource adequacyAnnualYesAnnualAnnual NBC/DPF
EXERCISE - Plan Exercise3 yearlyNovember 073 yearlyAnnual NBC/DPF
EXERCISE - Conduct Exercise3 yearly27 November Solfire East3 yearlyAnnual NBC/DPF
EXERCISE - Debrief Exercise3 yearly27 November Hot wash-up3 yearlyAnnual NBC/DPF
4.4.2OPRP
PLAN - Review of planAnnualMCA Audit 08 March 07AnnualAnnual NBC/DPF
PLAN - Revision to planAnnualReview of OPRP Feb 07AnnualAnnual NBC/DPF
PLAN - Resource adequacyAnnualAdequateAnnualAnnual NBC/DPF
EXERCISE - Plan ExerciseAnnualOctober 07AnnualAnnual NBC/DPF
EXERCISE - Conduct ExerciseAnnual01 October 2007 Tier 1AnnualAnnual NBC/DPF
EXERCISE - Debrief ExerciseAnnual01 October 2007AnnualAnnual NBC/DPF
4.5NAVIGATION CONTROL/SAFETY STANDARDS
4.5.1SQEP100%AchievedAnnualAnnual NBC/DPF
4.5.2Promulgate hazards to navigation100%100%QuarterlyAnnual NBC/DPF
4.5.3Continuous service99.50%AchievedQuarterlyAnnual NBC/DPF
4.5.4Justified complaints from customersLess than 4 per monthAchieved - less than 1 per month receivedQuarterlyAnnual NBC/DPF
4.5.5Recording of incidents100%Portsfolio –Year 2007 incidents recorded on database.QuarterlyAnnual NBC/DPF
4.5.6Review principal legislationAnnualOngoingAs requiredAnnual NBC/DPF
4.5.7Review local legislationAnnualOngoingAnnualAnnual NBC/DPF
4.5.8Review statutory/non-statutory instrumentsAnnualOngoingAnnualAnnual NBC/DPF
4.5.9Review any proposals for draft legislationAnnualOngoingAs required Annual NBC/DPF
4.5.10Review any changes in riskAnnualPortsfolioQuarterlyAnnual NBC/DPF
4.5.11Review changes to SMS's in adjacent areasAnnualtbdAnnualAnnual NBC/DPF
4.5NAVIGATION CONTROL/SAFETY STANDARDS
4.5.1SQEP100%AchievedAnnualAnnual NBC/DPF
4.5.2Promulgate hazards to navigation100%100%QuarterlyAnnual NBC/DPF
4.5.3Continuous service99.50%AchievedQuarterlyAnnual NBC/DPF
4.5.4Justified complaints from customersLess than 4 per monthAchieved - less than 1 per month receivedQuarterlyAnnual NBC/DPF
4.5.5Recording of incidents100%Portsfolio –Year 2007 incidents recorded on database.QuarterlyAnnual NBC/DPF
4.5.6Review principal legislationAnnualOngoingAs requiredAnnual NBC/DPF
4.5.7Review local legislationAnnualOngoingAnnualAnnual NBC/DPF
4.5.8Review statutory/non-statutory instrumentsAnnualOngoingAnnualAnnual NBC/DPF
4.5.9Review any proposals for draft legislationAnnualOngoingAs required Annual NBC/DPF
4.5.10Review any changes in riskAnnualPortsfolioQuarterlyAnnual NBC/DPF
4.5.11Review changes to SMS's in adjacent areasAnnualtbdAnnualAnnual NBC/DPF
4.6VESSEL TRAFFIC SERVICES (VTS) STANDARDS
4.6.1Suitably qualified/experienced personnel100%Refresher training to IALA V103/1(2) StandardAnnualAnnual NBC/DPF
4.6.2Provision of a continuous 24 hour service100%AchievedAnnualAnnual NBC/DPF
4.6.3Timely promulgation of navigation warnings100%AchievedQuarterlyAnnual NBC/DPF
4.6.4Justified complaints from customers100%NilMonthlyAnnual NBC/DPF
4.6.5Maintain Radar/VHF records for 3 months100%Hard Drive 30 Days 60 Days DVDQuarterlyAnnual NBC/DPF
4.6.6Maintain CCTV records for 20 days100%20 Days Hard DriveQuarterlyAnnual NBC/DPF
4.6.7Staff Training95%OngoingAnnualAnnual NBC/DPF
4.6.8Maintain radar coverage99%84%QuarterlyAnnual NBC/DPF
4.6.9Maintain VHF coverage99%AchievedQuarterlyAnnual NBC/DPF
4.6.10QHM/ABP Reissue of Local Notice to MarinersAnnuallyUpdated1January2007
( issued as required)Annual\Annual NBC/DPF
4.6.11Incidents contributed to by VTS Operator errorNoneQuarterlyAnnual NBC/DPF
4.7ADMIRALTY PILOTAGE STANDARDS
4.7.AADMIRALTY PILOT TRAINING - TRAINEES
Tug Handling - within 6 months of starting100%N/AAnnualAnnual NBC/DPF
Stage 1 - within 6 to 9 months of starting Stage100%N/AAnnualAnnual NBC/DPF
Stage 2 - within 6 to 9 months of starting Stage100%Due qualification All Ships Mar 07AnnualAnnual NBC/DPF
Stage 3 - within 12 to 18 months of starting Stage100%N/AAnnualAnnual NBC/DPF
4.7.B
MoD approved bridge simulator course - every 3 years100%OngoingAnnualAnnual NBC/DPF
ARPA refresher training - every 3 years100%Ongoing not in YearAnnualAnnual NBC/DPF
VTS operator refresher training - every 3 years100%OngoingAnnualAnnual NBC/DPF
Nuclear Safety - every 18 months100%11 required 11 trainedAnnualAnnual NBC/DPF
4.7.CADMIRALTY PILOT AVAILABILITY
Immediately during normal working hours100%100%QuarterlyAnnual NBC/DPF
Within 1½ hours out of normal working hours100%100%QuarterlyAnnual NBC/DPF
4.7.DBOARDING/LANDING OF PILOTS
I.A.W. the Merchant Shipping (Pilot Boats) Regulations100%AchievedQuarterlyAnnual NBC/DPF
4.7.EPERFORMANCE TARGETS
4.7.1SQEP100%AchievedAnnualAnnual NBC/DPF
4.7.2Provision of 24 hour service100%AchievedAnnualAnnual NBC/DPF
4.7.3Performance of other pilotageReport annuallyN/AAnnualAnnual NBC/DPF
4.7.4Safe boarding/landing of Pilots100%100%AnnualAnnual NBC/DPF
4.7.5Compliance of pilotage acts with national standardsReport annuallyYESAnnualAnnual NBC/DPF
4.7.6Justified complaints from customersLess than 4 per MonthNilQuarterlyAnnual NBC/DPF
4.7.7Incidents contributed to by Pilot errorNoneNilQuarterlyAnnual NBC/DPF
4.8HYDROGRAPHY/CONSERVANCY STANDARDS
4.8.AHYDROGRAPHY
4.8.BCONSERVANCY
4.8.CPERFORMANCE TARGETS
4.8.1SQEP100%100%AnnualAnnual NBC/DPF
4.8.2Navigation Marks Lit-
- Sector99.8%99.8% achievedQuarterlyAnnual NBC/DPF
- Primary99.0%99% achievedQuarterlyAnnual NBC/DPF
- Minor97.0%97% achieved relights achieved within 24hrsQuarterlyAnnual NBC/DPF
4.8.3Navigation Marks on position98.0%98% Buoys off station repositioned within 48 hrsQuarterlyAnnual NBC/DPF
4.8.4Survey of maintained channelsAnnual surveyDec 07AnnualAnnual NBC/DPF
4.8.5Dredge safety trigger level reachedMonitored6 Monthly ReviewAnnualAnnual NBC/DPF
4.8.6Investigate reports/concerns within 24 hrs95%YesAnnualAnnual NBC/DPF
4.8.7Issue navigation warnings within 24 hours100%41 IssuedQuarterlyAnnual NBC/DPF
4.9PORT MARINE SERVICES STANDARDS
4.9.AGENERAL
4.9.bTOWAGE
Tug availability98%Achieved 100%AnnualAnnual NBC/DPF
Tug use98%Achieved 100%AnnualAnnual NBC/DPF
4.10STANDARDS FOR RESPECTING LEGISLATION
4.11
4.11.1Recording of reportable events100%PortsfolioAnnualAnnual NBC/DPF
4.11.2Ensure completion of follow-up actions100%All reportable incidents for 2006 investigated.AnnualAnnual NBC/DPF
4.11.3Ensure closure action when follow-up actions complete100%100%AnnualAnnual NBC/DPF
4.12
4.12.1Annual review of targets100%D4P April 06AnnualAnnual NBC/DPF
4.12.2Annual discussion of targets with steering group100%D4P April 06AnnualAnnual NBC/DPF
4.12.3Annually publish targets/achievements100%31 March 08AnnualAnnual NBC/DPF
Abbreviations used
VHF - Very High Frequency
VTS - Vessel Traffic Service
ARPA - Automatic Radar Plotting Apparatus
SOLFIRE - Solent Marine Emergency Plan
CCTV - Closed Circuit Television
OPRP - Oil Pollution Response Plan
DPF- Dockyard Port Forum
SQEP - Suitably Qualified/Experienced Person

ANNEX B

DESIGNATED PERSONS STATEMENT

QHM (PORTSMOUTH)

SAFETY MANAGEMENT SYSTEM

The Harbour Authority continues to maintain an emphasis on safety in one of the busiest ports in the UK. This requires constant balancing of the interests of the various harbour users, the environment and other stakeholder groups. Many of the communication routes have become second nature and this masks the efforts made by all parties to arrive at this situation.

Whilst there is still a desire to manage the port by means of encouragement and education there has seemingly been an increase in the number of users who are prepared to flout the requirement for safety and endanger both themselves and other harbour users. Whilst this remains a tiny proportion of the total number of users this places a stain upon the huge majority of people who conduct themselves appropriately, who obtain the necessary training and who equip themselves correctly. There comes a time when encouragement is insufficient and enforcement becomes necessary. The Harbour Authority has indicated that, for some users, a more regulatory approach will have to be taken – for the benefit of all.

The Harbour Authority continues to work in conjunction with various Pan Solent groups, the MCA and other Regulatory Authorities. Involving user groups is an important part of gaining support and breaking down barriers between the various interests. Understanding other users concerns and aspirations is key to harmonious use of the harbour.

QHM Staff continue to spend time on the water observing the activities of their flock. The presence of the VHP undoubtedly brings significant benefits, particularly in educating and encouraging leisure users. We should not underestimate the contribution of the VHP to the safe operation of the harbour and are fortunate to have such a willing group of people ready to give their time and skills for the benefit of others. I know that the Harbour Master is enormously grateful to both them and the organisations that have provided support to them during the year.

I am fortunate in being able to see the operation of the SMS, and the actions of the QHM’s staff, on a virtually daily basis. This is backed up by access to their IT system and documentation. I am therefore able to monitor their actions on both a formal and informal basis. It is apparent to me that operating a safe port is at the heart of their ethos and governs their daily actions.

The DP Report last year noted that the SMS had been re-invigorated with some aspects integrated into the ISO 9002 system. It is all too easy to believe that, because the system is operating, it will continue to do so. In reality, constant effort will be required if the system is to remain fresh, valid and up to date.